Once an order has been placed, it cannot be edited or canceled. Orders are processed immediately to ensure timely delivery.
Eligible items may be returned for Store Credit only. Return requests must be submitted within 30 days of your delivery date.
To be eligible for a return, your item must be unused and unopened. It must also be in the original packaging.
In the interest of hygiene, the following items CANNOT be returned:
All returns must include the original invoice or a note referencing your full name, e-mail you provided in the order and the order number.
Returns should be sent to the following address:
Golden Gate Eyewear– 8521 Folsom Blvd, Sacramento, 95826, California, United States of America.
DO NOT send your purchase back to the manufacturer.
You will be responsible for shipping costs on your return. Shipping costs are non-refundable. All eligible returns will be offered store credit only.
STORE CREDIT (if applicable)
A notification email will be sent out when a store credit is processed. If you are returning an item for store credit it will be reviewed upon receipt and a credit will be issued if approved.
DAMAGED/DEFECTIVE ITEMS (if applicable)
We will replace items if they are defective or damaged. Please send a clear picture of the defective or damaged item to firstname.lastname@example.org for review.